ORDERING

Once you have decided which piece you would like then simply fill in the order form and email it to info@horsehairs.co.uk. We will then contact you to take payment. Please note you are not committed to anything until we receive payment. Alternatively please give us a call on 01727 836678.

 

You will then need to send us your horsehair if you have ordered a personalised piece. 

 

As soon as we receive your hair to make your piece we will drop you an email or give you a call to let you know. We will then make your jewellery pieces within 28 days, although it is usually much sooner. If you need the item for a specific date please let us know and we will let you know if that will be possible. 

 

Once completed I will send your piece to you by recorded delivery for resin pieces and special delivery for other pieces, unless otherwise agreed.

Order Form
horsehairs order form 2014.doc
Microsoft Word document [33.0 KB]
Order Form
horsehairs order form 2014.pdf
Adobe Acrobat document [9.9 KB]
Example Order Form
horsehairs example order form 2014.pdf
Adobe Acrobat document [10.8 KB]

 

 

 

 

 

 

 

 

 

 

LEGAL NOTICE

 

Name of company

HorseHairs

 

Registered office

49 Benington Road, Stevenage, Herts, SG2 7DY 

Contact details

Tel: +44 1727 836678

E-mail: info@horsehairs.co.uk

 

Returns Policy

All pieces of jewellery are bespoke and made to order. Therefore I regret that I cannot accept returns unless the jewellery is faulty. In the unlikely event there is a fault with your piece of jewellery please contact me by phone or email and return your purchase by an insured delivery method within 14 days. According to you problem the piece may be mended, or a replacement item made for you. This will all be completed, and your piece returned to you, within one week of the piece being received.

 

Delivery Policy

As soon as I receive your prints I will send you an email with an estimation of the completion date. Items will be completed and dispatched within 28 days, most items will be created and dispatched much quicker. All items will only be dispatched once payment has been received. All items will be sent Special Delivery by Royal Mail unless otherwise agreed between HorseHairs and the customer. There is a small charge to cover costs for this. These items should arrive the next working day before 1pm. A signature is required upon delivery. If no one is available to accept delivery, a notification card will be left.

 

Privacy Policy

HorseHairs is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement. HorseHairs may change this policy from time to time. You should check from time to time to ensure that you are happy with any changes. This policy has been reviewed on 1st March 2013.

HorseHairs may collect the following information: name, contact information including email address, demographic information such as postcode, preferences and interests. You may restrict the collection of this information by writing or emailing to HorseHairs and asking for your information to be deleted from our database. HorseHairs will not store any financial information. HorseHairs requires this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping, to improve products and services. HorseHairs may also periodically send promotional emails about new products, special offers or other information, which you may find interesting using the email address that you have provided. HorseHairs is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. On the HorseHairs website there may be links to other websites of interest. However, once you have used these links to leave the HorseHairs site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. HorseHairs will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information, which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 49 Benington road, Aston, Stevenage, Herts, SG2 7DY If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.